This Privacy Policy is applicable to everyone who:

Personal data treatment (or data treatment) means any operation performed with the data:

For example:

When you access our app, Full Gauge takes on the role of controller of your personal data treatment, acting in accordance with the applicable law, and as described in this Policy.

Important: You are not obligated to grant us your information, however, without granting specific information when it is requested, some functions may not be accessed. In addition to the data you inform us, whenever you interact with our app, information will be gathered automatically. Such information is generally not identifiable; however, when it is combined with other data allowing your identification, it will be treated by Full Gauge as personal data. In the limits allowed by the applicable law, Full Gauge may treat the following personal data informed by you:

The FG Finder app uses technologies provided by third-party platforms to enable its operation and enhance the user experience. In this context, some data may be directly gathered by these platforms, as described below:

Voiceflow Platform

The FG Finder Chatbot is developed and hosted on the Voiceflow platform, which may gather, automatically, the following data when using the app:

a) IP address and approximate location (city level): used for performance analysis, use metrics and continuing improvement of the app.

b) Navigation and Session data (Cookies): Technical and analytics cookies may be gathered by Voiceflow or the hosting platforms used (such as AWS and Google Cloud,) with the objective to monitor the service’s performance and stability.

The collection of such information is executed without directly identifying the user, since no personal data is gathered, and it is subject to Voiceflow’s privacy policy, which we recommend reading.

OpenAI Platform

The artificial intelligence feeding the chatbot uses OpenAI’s API, whose servers operate primarily on Microsoft Azure infrastructure, in the United States. OpenAI may access anonymous data from the interactions for performance and security goals of the language model. For more information, please access OpenAI’s Privacy Policy.

The classification of the legal base for stored and processed data by Full Gauge listed in Section 4 happens through the analysis of the specific context in which we gathered them.

The data treated by Full Gauge tend to be collected only:

Whenever necessary to achieve the objectives described in Section 4, Full Gauge may share your personal data with the third parties listed below, aiming to the correct execution of the services offered, the storage safety of your personal data and a better experience with Full Gauge. Whenever it is performed, the data sharing will be done within the limits and purposes of our business, in accordance with the personal data treatment objectives and following the authorizations by the applicable law. Thus, your data may be shared with:

In the form and limits of the applicable law, you, in the title of personal data holder, may contact us to exercise your rights, to request:

Full Gauge adopts security, technical, and administrative measures to keep all stored data safe through internal training, confidentiality clauses, and strict access control, and our collaborators have access only to strictly necessary data to answer specific requests, in accordance with the disposition in Section 4. Specifically in relation to the data gathered through our Website, it is stored, treated and protected in accordance with the best practices in hosting and processing.

Nevertheless, the Holder must be aware that no security system on the Internet is guaranteed against unauthorized intrusions, and Full Gauge’s commitment is limited to adopting recommended protective measures in accordance with the current state of art.

Full Gauge will carry out the international transfer of your data to other countries or international organizations only when strictly necessary to achieve the purpose that justified the processing of your personal data, prioritizing, whenever possible, storage on servers located in Brazil. When your personal data is transferred abroad by Full Gauge, we will take appropriate measures to warrant adequate protection of your personal data in accordance with the applicable data protection law requirements, including the appropriate data transference contract signing with third parties, when necessary.

We store and keep your data: (i) for the period required by law; (ii) until the end of the personal data processing, as mentioned below; (iii) for the time necessary to preserve Full Gauge’s legitimate interest, as applicable; (iv) for the necessary time to safeguard Full Gauge’s regular exercise of rights in judicial, administrative, or arbitration proceedings. Thus, we will process your data, for example, during the applicable statute of limitations or as long as necessary to comply with a legal or regulatory obligation.

The end of the personal data treatment will happen in the following situations:

c) When the purpose for which the Holder’s personal data was collected has been fulfilled and/or the collected personal data is no longer necessary or relevant for achieving that purpose;

d) When the Holder withdraws their consent or is using their right to request the end of data treatment and the deletion of their personal data is requested; and

e) When there is a legal determination.

Observing the principle of necessity, some data sent through the Website may be excluded from our registries through routine registry maintenance. We are not obliged to store the personal data for an indefinite period of time, and we disclaim any liabilities arising from or related to the destruction of such personal data.

Upon the end of the personal data processing, and except in cases established by the applicable legislation or by this Privacy Policy, such data will be deleted from Full Gauge’s database. If immediate deletion is not possible, the data will be securely stored and isolated from any further processing until deletion becomes feasible.

We strive to avoid sending unsolicited emails, limiting our communications with you to topics that are relevant or of specific interest to you.

Please be aware that many fraudulent initiatives try to use well-known brands to obtain personal information such as passwords and financial data. Full Gauge WILL NEVER REQUEST YOUR FINANCIAL DATA THROUGH EMAIL OR PHONE CALLS. IN CASE OF ANY SUSPICIOUS ACTIVITY, PLEASE SEND US YOUR DOUBTS OR ALERTS THROUGH E-MAIL AT privacidade@fullgauge.com.br.

Our Website may have links or frames of other sites. These links or frames seek to provide additional benefits to the contents and services offered to the User.

We clarify that the inclusion of these links in our Website does not mean that Full Gauge knows, agrees, or is responsible for the content in said links and frames. It is important to highlight that our objective is only to post links or frames from reputable and trustworthy companies, and Full Gauge is not responsible for the information, products and services obtained by the User in the referred sites, nor for the commercial practices and privacy policies adopted by those companies. Full Gauge may not be held responsible for eventual losses and damages, or profit shortcomings suffered as a result of using these resources.

Since the sites linked are not a part of our Website, we do not control, recommend or endorse these sites and their content, products, services, policies and their privacy policies; we do not have access to your personal data gathered and treated by them and their advertising policies, cookies and terms or use. Therefore, we recommend reading carefully these documents from third-party sites